Our Response to COVID-19 - Spa Doctor

Executive Communication from The Spa Doctor Spa & Stove Center

To the valued friends & family members of The Spa Doctor

please note our Current business hours:

Modesto Tuesday through Saturday 10:00 – 6:00. 

Stockton Thursday through Saturday 10:00 – 6:00. 

Online “Virtual Appointments” all hours

At this time we still maintain safety protocols – we offer appointments for in-store shopping for hot tubs & fireplace products. However, we have found that many customers at this time prefer a “virtual presentation”, so we are happy to provide this service to all of our customers. It’s easy, and you can shop from the comfort of your home. All you have to do is call to set a virtual presentation appointment.

State mandated “mask” orders in place…… however:

If you are uncomfortable wearing a mask because of potential health risks it poses because of any medical condition you might have, we respect your rights and will honor your request to come in without a mask. We just ask that you maintain current Social Distancing guidelines. 

We want to thank all of our loyal customers for their patronage over these unprecedented times. We continue to offer all of our products and services. Our call volume is higher than normal – If you call during regular business hours and we do not answer please leave a message and we will return your call as soon as possible.  

Our showroom’s will continue to have staff available, but with modified showroom hours – we will not be staffed on Sunday’s and Monday’s until further notice, but our Live Chat will still be a good way to communicate. 

If you prefer to come to the showroom for a fireplace or hot tub here are the steps:

1. Call to make an appointment – we are doing this to accommodate everyone

2. When you arrive for your appointment press the Ring button on the front door and we will open the door for you.

3. We will allow one customer in the store at a time (sorry – no families at this time, but your spouse or significant other is welcome to come in with you.)

4. We will re-close the store and allow you to come in and look for a product that is best for you.

NOTE – Regarding the purchase of water care products or other accessories, etc., Since we are only allowing one customer in at a time please place your order over the phone please call it in ahead of time. When you arrive at the showroom we will meet you at th front door with your products. 

5. We ask that customers not touch anything in the showroom. If you need to see how a certain product works we will demonstrate it for you. 

If you are already one of our customers who has a hot tub, here’s how we can help you:

If you have any questions about taking care of your spa, please give us a call and we will help you over the phone. If you want to drop a bottle of your spa water off we would be happy to analyze it and send you the results via email, or we could give you a call and answer any questions you might have about the test results. 

We look forward to serving you both now, and in the future. Have a safe and prosperous day.

The Spa Doctor Team