Terms Of Service
Terms of Service
Effective Date: August 5, 2026
I consent to receive marketing and promotional messages regarding special offers, discounts from The Spa Doctor Spa & Stove Center at the phone number provided. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out.
These Terms of Service govern your access to and use of the website located at https://valleyspadoctor.com/, including its pages, forms, chatbot, content, features, and related online services.
This website is operated by The Spa Doctor Spa & Stove Center, referred to in these Terms as “The Spa Doctor,” “we,” “us,” or “our.”
Our showroom is located at:
The Spa Doctor Spa & Stove Center
3500 Sisk Road, Suite J
Modesto, CA 95356
Phone: (209) 545-5224
By accessing or using this website, submitting a form, communicating through our chatbot, requesting information, or using our online services, you agree to these Terms of Service. Do not use the website if you do not agree with these Terms.
- Purpose of the Website
This website provides general information about The Spa Doctor and the products and services we offer, including:
- Hot tubs and spas
- Swim spas
- Cold plunges
- Fireplaces
- Wood and gas stoves
- Fireplace inserts
- Accessories
- Water-care products
- Product brochures
- Pricing requests
- Trade-in opportunities
- Financing information
- Promotions
- Delivery information
- Maintenance and repair services
Website content is provided for general informational and promotional purposes. It does not create a binding sales agreement, service contract, installation agreement, warranty, or guarantee.
A binding transaction is created only through the applicable written sales agreement, invoice, work order, financing agreement, service agreement, or other transaction document.
- Eligibility and Acceptable Use
You may use this website only for lawful purposes.
You agree not to:
- Submit false, misleading, fraudulent, or incomplete information.
- Impersonate another person or organization.
- Attempt to gain unauthorized access to the website, server, database, forms, accounts, or connected systems.
- Introduce viruses, malware, harmful code, bots, scraping tools, or automated scripts.
- Interfere with the performance, security, or availability of the website.
- Use the website to distribute spam, abusive content, or unlawful material.
- Copy or republish substantial website content for commercial purposes without permission.
- Use our name, branding, or content in a way that falsely suggests endorsement or affiliation.
We may restrict access to the website when we reasonably believe these Terms have been violated.
- Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, photographs, features, colors, and other information.
Manufacturers may change product designs, specifications, finishes, materials, accessories, warranties, or availability without notice.
Product photographs are for illustration. Colors, cabinet finishes, stonework, flames, lighting, water appearance, and other visual details may vary depending on lighting, screen settings, installation conditions, and manufacturer changes.
Before purchasing, customers should confirm the current:
- Model and configuration
- Dimensions
- Electrical requirements
- Plumbing requirements
- Gas and venting requirements
- Installation clearances
- Included accessories
- Warranty coverage
- Availability
- Pricing and Availability
Prices displayed or discussed through the website may be estimates and may not include all charges.
Unless expressly stated otherwise in writing, pricing may exclude:
- Sales tax
- Delivery
- Installation
- Site preparation
- Removal or disposal of an existing product
- Electrical work
- Plumbing work
- Gas-line work
- Chimney work
- Permits
- Crane service
- Concrete pads
- Deck or structural work
- Access modifications
- Custom materials
- Accessories
- Travel or service-call charges
Prices, promotions, rebates, financing offers, and inventory may change without notice.
Website errors, typographical mistakes, incorrect pricing, outdated promotions, or manufacturer changes do not require us to sell a product or service at an incorrect price.
We may correct errors, revise quotes, limit quantities, withdraw promotions, or cancel a transaction before a binding agreement is completed.
- Requests for Pricing and Information
Submitting a pricing request, brochure request, chatbot message, contact form, trade-in request, financing inquiry, or service request does not create a contract.
Information supplied through the website may be used to prepare an initial estimate or response. Pricing may change after:
- A site inspection
- Product selection
- Measurement verification
- Permit review
- Installation assessment
- Confirmation of delivery access
- Discovery of previously unknown conditions
Quotes remain subject to product availability, site conditions, taxes, fees, and any expiration date shown on the quote.
- Orders, Deposits, and Payments
Purchases may be governed by separate sales agreements, invoices, receipts, financing documents, installation agreements, and manufacturer terms.
Those transaction documents control when they conflict with these general website Terms.
You agree to provide accurate contact, billing, delivery, and payment information.
Delivery, installation, or service may be delayed until required payments, permits, site preparation, access arrangements, and documents have been completed.
Deposits, payment schedules, cancellations, refunds, and restocking fees are governed by the applicable transaction documents and California law.
- Special Orders and Customized Products
Some products may be ordered in a selected model, size, color, finish, cabinet style, fuel type, or accessory configuration.
Special-order, custom, clearance, floor-model, and discontinued products may have different cancellation, return, exchange, deposit, or restocking terms.
Those terms will be provided in the applicable sales documents.
A special order may not be cancellable once it has been submitted to the manufacturer or distributor, except where required by law or agreed to by The Spa Doctor in writing.
- Delivery
Delivery dates and timeframes are estimates unless expressly guaranteed in writing.
Delivery may be affected by:
- Manufacturer schedules
- Inventory delays
- Transportation delays
- Weather
- Road conditions
- Permit delays
- Utility work
- Site access
- Labor availability
- Events outside our reasonable control
Customers are responsible for providing safe and suitable access to the delivery location.
This may include:
- Adequate gates and pathways
- Sufficient driveway and unloading access
- Removal or protection of fences and landscaping
- A suitable foundation or pad
- Proper structural support
- Completed electrical, plumbing, or gas work
- Required permits and inspections
- Crane access where needed
Extra charges may apply when actual site conditions differ from information provided to us or when added labor, equipment, storage, return trips, or crane service are required.
- Installation and Site Preparation
Products may require installation by properly licensed professionals.
Unless expressly included in a written agreement, The Spa Doctor is not responsible for:
- Electrical installations or upgrades
- Plumbing or drainage
- Gas-line installation
- Chimney repair or modification
- Structural engineering
- Concrete work
- Deck reinforcement
- Roofing work
- Framing or finish carpentry
- Landscaping
- Permit applications or fees
- Work performed by contractors selected by the customer
The customer is responsible for confirming that the installation site, utilities, foundation, clearances, ventilation, chimney, drainage, and access route are suitable for the selected product.
Do not install or operate a product until all required site work, permits, inspections, and safety checks have been completed.
- Service and Repair Requests
Submitting a service request does not guarantee:
- Appointment availability
- A particular appointment date
- A successful repair
- Warranty coverage
- Parts availability
- A fixed repair cost
Service charges may include diagnostic fees, travel fees, labor, materials, parts, disposal fees, and return visits.
An initial diagnosis may change after equipment is inspected, tested, opened, or disassembled.
Repair estimates may be revised if previously unknown damage, corrosion, electrical problems, plumbing issues, improper installation, unavailable parts, unsafe conditions, or added failures are discovered.
We may decline or stop work if conditions are unsafe, unlawful, unsanitary, inaccessible, or outside the agreed scope.
- Customer Maintenance Responsibilities
Customers are responsible for following manufacturer instructions, owner manuals, warranty requirements, maintenance schedules, chemical instructions, and safety warnings.
Depending on the product, customer responsibilities may include:
- Maintaining correct water chemistry
- Cleaning or replacing filters
- Maintaining water levels
- Preventing freezing
- Monitoring leaks
- Keeping equipment ventilated
- Cleaning burners, vents, glass, or fireboxes
- Arranging chimney inspection and cleaning
- Using approved fuel
- Maintaining safety clearances
- Scheduling qualified service when problems appear
Damage caused by improper maintenance, incorrect water chemistry, freezing, misuse, unauthorized repair, poor installation, unsuitable fuel, blocked ventilation, or failure to follow instructions may not be covered by warranty.
- Health and Product Safety
Products described or sold through the website may involve heat, fire, electricity, gas, water, chemicals, moving parts, heavy equipment, and drowning or injury risks.
Always follow manufacturer instructions and applicable safety rules.
Children and vulnerable individuals should not use hot tubs, swim spas, or cold plunges without responsible adult supervision.
Consult a qualified healthcare provider before using a hot tub, swim spa, cold plunge, or wellness product if you:
- Are pregnant
- Have a medical condition
- Take medication
- Have heart or circulation concerns
- Are unsure whether the product is suitable for you
Website content is not medical advice.
Fireplaces, stoves, and inserts must be installed, vented, maintained, and operated according to manufacturer instructions and applicable codes.
- Manufacturer Warranties
Products may be covered by warranties issued by their manufacturers.
Manufacturer warranties are separate from these Terms and may contain exclusions, limitations, registration requirements, maintenance requirements, and claim procedures.
Coverage may depend on:
- Proof of purchase
- Product registration
- Proper installation
- Authorized service
- Routine maintenance
- Correct water chemistry
- Approved parts and accessories
- Compliance with operating instructions
The Spa Doctor does not expand or modify a manufacturer warranty unless we expressly agree to do so in writing.
Nothing in these Terms limits rights that cannot legally be waived.
- Promotions, Rebates, and Incentives
Promotions may be restricted by:
- Dates
- Product models
- Inventory
- Purchase amount
- Delivery deadline
- Financing approval
- Registration requirements
- Geographic area
- Other stated conditions
Promotions cannot be combined unless expressly stated.
Manufacturer rebates and government or utility incentives may be administered by third parties. Eligibility and payment are controlled by the applicable program.
We do not guarantee that a customer will qualify for or receive a rebate, tax benefit, permit approval, financing offer, or incentive unless provided in writing.
- Financing
Financing may be provided through independent third-party lenders.
All financing is subject to credit approval and the lender’s:
- Terms
- Interest rates
- Fees
- Minimum purchase requirements
- Payment schedule
- Promotional conditions
The Spa Doctor does not make credit decisions and does not guarantee financing approval.
Estimated monthly payments may depend on the loan term, purchase amount, approved credit, and lender conditions.
- Trade-Ins
Trade-in values are estimates until the product has been inspected and its ownership, age, model, condition, operation, accessibility, and removal requirements have been verified.
We may revise or withdraw a trade-in offer if the product condition or information differs from what was originally disclosed.
You represent that you own the trade-in product and have the legal right to transfer it free from undisclosed liens or claims.
- Website Chat and Communications
When you submit a form, use the chatbot, request a quote, call us, schedule service, or provide contact information, you authorize us to contact you regarding your inquiry or transaction.
Communications may occur by telephone, email, or text message where permitted by law and where the required consent has been provided.
Consent to receive marketing communications is not a condition of purchase.
Standard message and data rates may apply to text messages.
You may stop eligible marketing texts by replying STOP. Reply HELP for assistance.
You may unsubscribe from marketing emails using the unsubscribe link included in the message.
Transactional communications concerning an existing request, appointment, service, order, or delivery may still be sent where permitted.
- User Submissions
Information, reviews, testimonials, photographs, comments, and other material you submit must be lawful and must not infringe another person’s rights.
You represent that you have permission to provide submitted material.
When you voluntarily submit a review, testimonial, photograph, or promotional material and authorize its use, you grant The Spa Doctor a nonexclusive, royalty-free license to reproduce, display, edit for length or formatting, and use the material for lawful business and promotional purposes.
Personal information is handled according to our Privacy Policy.
- Intellectual Property
The website and its original text, design, logos, graphics, photographs, videos, downloads, and other content are owned by or licensed to The Spa Doctor and are protected by applicable law.
Manufacturer names, trademarks, product images, and materials belong to their respective owners.
You may view and print reasonable portions of the website for personal, noncommercial use.
Without written permission, you may not:
- Republish website content
- Sell or sublicense website material
- Reproduce content for commercial use
- Remove copyright or trademark notices
- Copy substantial portions of the website
- Frame or mirror the website
- Use our name or logo to imply unauthorized endorsement
- Third-Party Websites and Services
The website may link to:
- Manufacturers
- Financing providers
- Mapping services
- Social-media platforms
- Review websites
- Rebate programs
- Other third parties
Third-party websites are controlled by their respective operators.
We are not responsible for their content, security, availability, privacy practices, terms, or accuracy.
Your use of third-party services is governed by their own terms and policies.
- Website Availability
We may modify, restrict, suspend, or discontinue part or all of the website without notice.
We do not guarantee that the website will always be:
- Available
- Uninterrupted
- Secure
- Error-free
- Free from viruses or harmful components
You are responsible for maintaining suitable device security and backups.
- Disclaimer of Website Warranties
To the fullest extent permitted by law, the website and its general informational content are provided on an “as is” and “as available” basis.
We do not guarantee that:
- Website content is complete or current
- Every product displayed is in stock
- A price or promotion remains available
- Website information is suitable for a particular property
- Use of the website will produce a particular result
- The website will operate without errors or interruptions
This disclaimer concerns the website and does not replace any express warranty stated in a signed transaction agreement or manufacturer warranty.
- Limitation of Liability
To the fullest extent permitted by law, The Spa Doctor and its owners, employees, agents, contractors, suppliers, and website providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of, or inability to use, the website.
This may include loss of:
- Data
- Revenue
- Profit
- Business opportunities
- Goodwill
Where liability cannot be excluded, liability arising solely from website use will be limited to the amount paid, if any, to access the website.
These limits do not apply where prohibited by law or to liability that cannot legally be limited.
- Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless The Spa Doctor and its owners, employees, agents, contractors, suppliers, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Unlawful misuse of the website
- Violation of these Terms
- Content or information you submit
- Infringement of another person’s rights
- Intentional interference with the website
This provision does not require you to indemnify us for responsibility that cannot lawfully be transferred.
- Privacy Policy
Your use of the website is subject to our:
<a href=”https://valleyspadoctor.com/privacy-policy/”>Privacy Policy</a>
The Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.
- California Consumer Rights
Nothing in these Terms is intended to waive or restrict rights that cannot be waived under California or federal consumer-protection law.
Where these Terms conflict with a mandatory law, the law will control.
- Governing Law and Venue
These Terms and your use of the website are governed by the laws of the State of California, without regard to conflict-of-law rules.
Any dispute relating solely to the website or these Terms will be handled in a court with proper jurisdiction in Stanislaus County, California, unless applicable law requires another location.
Either party may bring an eligible matter in small claims court.
- Changes to These Terms
We may revise these Terms periodically.
The revised version will be posted on this page with a new effective date.
Continued use of the website after revised Terms are posted means you accept the revised Terms.
A change to these website Terms will not retroactively alter a signed sales or service agreement unless agreed to in writing.
- Severability
If part of these Terms is found to be invalid or unenforceable, that part will be limited or interpreted to the minimum extent required.
The remaining provisions will continue in effect.
- No Waiver
Failure to enforce a provision of these Terms does not waive the right to enforce it later.
A waiver is effective only when made in writing by an authorized representative of The Spa Doctor.
- Entire Agreement for Website Use
These Terms and the Privacy Policy form the entire agreement concerning general use of the website.
Separate sales agreements, invoices, service agreements, work orders, financing documents, and warranty documents govern individual transactions.
- Contact Us
Questions about these Terms may be directed to:
The Spa Doctor Spa & Stove Center
3500 Sisk Road, Suite J
Modesto, CA 95356
Phone: (209) 545-5224
Website: https://valleyspadoctor.com/
