Privacy Policy

Last Updated: January 5, 2026

The Spa Doctor Spa & Stove Center (“The Spa Doctor,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://valleyspadoctor.com/, contact us, submit a form, use our website chat, request pricing, schedule service, or communicate with us by phone, email, or text message.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• First and last name
• Email address
• Telephone number
• Mailing or service address
• City and ZIP code
• Information submitted through contact, pricing, brochure, trade-in, financing, service, or chat forms
• Product interests and purchasing preferences
• Appointment, delivery, installation, and service information
• Records of communications with our team
• Payment or transaction information when making a purchase
• Any other information you choose to provide

Please do not submit sensitive personal information through a general website form or chat message unless we request it for a valid business purpose.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies.

This information may include:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Date and time of visits
• Referring website
• General geographic area
• Website interactions
• Advertising or device identifiers

We use this information to operate the website, understand how visitors use it, measure advertising performance, identify technical problems, and improve our services.

3. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. We may use necessary, functional, analytics, and advertising cookies.

Cookies may help us:

• Keep the website working properly
• Remember visitor preferences
• Measure website traffic and performance
• Understand which pages and services are popular
• Improve website content
• Measure the effectiveness of advertising campaigns
• Prevent fraud and maintain security

You can adjust cookie settings through your browser. Blocking certain cookies may affect how parts of the website work.

Where required, you may also manage cookie preferences through the cookie-consent tool displayed on our website.

4. How We Use Personal Information

We may use the information we collect to:

• Respond to questions and requests
• Provide pricing or product information
• Schedule service, delivery, installation, or appointments
• Process purchases and payments
• Provide customer service
• Send requested brochures or information
• Communicate about orders, service visits, warranties, and appointments
• Operate our website chat
• Send transactional text messages when consent has been provided
• Send promotional communications when separate marketing consent has been provided
• Maintain customer and transaction records
• Improve our website, products, and services
• Measure marketing and advertising performance
• Prevent fraud, misuse, and security incidents
• Comply with legal and regulatory obligations
• Enforce our agreements and protect our legal rights

5. Website Forms and Chat

When you submit information through a website form or chat widget, we may use that information to respond to your inquiry and provide the service or information you requested.

Our chat and form systems may be operated by third-party service providers acting on our behalf. These providers may process information such as your name, phone number, email address, location, message, browser information, and website activity.

Submitting a telephone number by itself does not provide consent to receive automated marketing text messages. Any SMS consent must be provided through the applicable checkbox or another clear consent method.

6. Text Messages and SMS Consent

We may offer two types of text-message communications.

Transactional Text Messages

When you expressly consent to transactional messages, we may send messages related to:

• Requests you submitted
• Appointments
• Service updates
• Order or delivery information
• Account notifications
• Customer-support communications

Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out.

Marketing Text Messages

When you separately provide express consent to marketing messages, we may send promotional messages concerning products, services, sales, events, or special offers.

Marketing consent is optional, is not a condition of purchase, and should not be required to submit a general contact form.

Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out.

Consent to receive transactional messages and consent to receive marketing messages are collected separately.

We will honor valid opt-out requests. FCC guidance recognizes that consumers may revoke consent to receive calls or texts, including by making a clear opt-out request.

7. SMS Information Is Not Sold or Shared for Third-Party Marketing

We do not sell, rent, or share mobile telephone numbers or SMS consent information with unaffiliated third parties for their own marketing or promotional purposes.

We may disclose information to service providers that help us deliver text messages, manage customer communications, maintain our systems, or comply with legal obligations. These providers may use the information only to perform services for us or as permitted by law.

SMS consent is not shared with third parties or affiliates for their own marketing purposes.

SMS opt-in consent and mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.

8. Email Communications

We may send emails relating to requests, purchases, appointments, service, delivery, customer support, and other transactions.

We may send promotional email messages when permitted by law. You can unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may continue to receive non-promotional communications related to an active transaction, service request, warranty matter, or customer-support issue.

9. How We Disclose Information

We may disclose personal information to:

• Employees and authorized representatives
• Website hosting and technology providers
• Customer relationship management providers
• Chat, telephone, email, and SMS providers
• Payment processors
• Delivery and installation providers
• Product manufacturers and distributors
• Warranty and service providers
• Analytics and advertising providers
• Financing providers when you request financing
• Professional advisers such as attorneys, accountants, and insurers
• Government agencies, courts, or law-enforcement authorities when required
• A purchaser or successor in connection with a sale, merger, transfer, or reorganization of the business

These parties may receive only the information reasonably needed to perform their role.

We may disclose information when we believe disclosure is necessary to comply with law, protect our rights, investigate fraud, enforce an agreement, or protect the safety of customers or others.

10. Sale or Sharing of Personal Information

We do not sell customer names, telephone numbers, email addresses, or SMS consent information for money.

Some analytics or advertising technologies may be treated as “sharing” personal information for cross-context behavioral advertising under certain privacy laws.

Where applicable, visitors may use a cookie-preference tool or a “Your Privacy Choices” mechanism to limit nonessential advertising cookies.

Whether the California Consumer Privacy Act applies to a business depends on statutory thresholds, such as revenue and the volume or use of California residents’ personal information.

11. Third-Party Websites

Our website may contain links to manufacturers, financing companies, social-media platforms, mapping services, review websites, and other third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. Review their privacy policies before providing them with personal information.

12. Advertising and Analytics

We may use third-party tools to measure website traffic, understand visitor activity, and evaluate advertising campaigns.

These providers may use cookies, pixels, device identifiers, or similar technology to collect information about your activity on our website and other websites.

Depending on the tools installed, these providers may include services such as Google Analytics, Google Ads, Meta, or similar platforms.

Your ability to control these technologies may depend on browser settings, cookie-preference tools, advertising-platform settings, and applicable law.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide products and services
• Maintain transaction, service, tax, and warranty records
• Fulfill legal and contractual obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Retention periods may vary based on the type of information and the reason it was collected.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, storage system, or electronic communication can be guaranteed to be completely secure. You should take reasonable steps to protect your own devices, accounts, and passwords.

15. California Privacy Rights

California residents may have rights under applicable privacy laws, depending on the circumstances and whether the law applies to our business.

These rights may include the right to:

• Request information about personal information collected
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Receive equal service without unlawful discrimination for exercising privacy rights

California law provides rights to know, delete, correct, opt out of sale or sharing, limit certain use of sensitive information, and avoid discrimination where the CCPA applies.

To submit a privacy request, contact us using the details at the end of this policy.

We may need to verify your identity before completing a request. We may deny or limit a request when permitted by law, such as when information must be retained for a transaction, warranty, security, tax, legal, or recordkeeping purpose.

An authorized agent may submit a request where permitted by law. We may require proof of authorization and identity verification.

16. Do Not Track and Global Privacy Control

Some browsers provide a “Do Not Track” setting. There is currently no single standard governing how every website must respond to these signals.

Where legally required and supported by our website systems, we will process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sale or sharing activity.

17. Children’s Privacy

Our website is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.

The revised policy will be posted on this page with a new “Last Updated” date. The California Attorney General advises businesses to keep privacy policies current and clearly describe their data practices.

19. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

The Spa Doctor Spa & Stove Center
3500 Sisk Road, Suite J
Modesto, CA 95356
Phone: (209) 545-5224
Website: https://valleyspadoctor.com/

The address and telephone number above match the contact information currently displayed on the website.

Before publishing, add a working privacy email address under the phone number, such as:

Email: privacy@valleyspadoctor.com

Also remove the old Terms, Use License, Disclaimer, Limitations, Revisions and Errata, Links, Site Terms, and Governing Law sections from the Privacy Policy page. Those belong on the separate Terms of Service page we prepared earlie